FREQUENTLY ASKED QUESTIONS

What is Las Residencias?

It is a place for rest and recreation where Elders will have a high quality of life.

Is this a regular retirement home?

Not at all. It is a retirement home for Elders with amenities, facilities and activities that make the stay of our residents a great experience. We also have and apply a unique philosophy seldom found elsewhere.

What is the difference between a regular retirement home and us?

The difference lies in the quality of life we offer residents and the freedom they have to engage in the activities they choose in a motivating environment that allows them to grow. The philosophy of Las Residencias, for those who are willing to adopt it, will imply a drive towards happiness and self-improvement. Perhaps we should have categorized ourselves as a permanent summer camp for Elders.

Where is Las Residencias located?

In the Jardines de Tlaltenango neighborhood, in the heart of Cuernavaca, Morelos, city of eternal spring.

Can my grandparents live there?

Of course. The community has been developed for people like them.

How far is it from the Cuernavaca city center?

We are approximately 10 minutes by car from downtown Cuernavaca.

How can I receive more information?

- Telephones: 777 313 2525, 777 313 7016 (ask for Mrs. Leticia Calderón)

- Email: contacto@lasresidencias.org

- We will be happy to welcome you in person: Privada Eucaliptos 77, Jardines de Tlaltenango, Cuernavaca, Mor, 62170

Are the rooms for rent or for sale?

Our retirement residence is managed under a club membership scheme, and rooms can be used for the duration of that membership.

What does the accommodation include?

Rooms of various sizes to choose from, with bathroom and basic services. Some rooms include a kitchenette. Also: gardens, multipurpose room, swimming pool, jacuzzi, spa and restaurant with 3 meals a day included (some spa services have an additional cost). There is the option to rent the furniture in the room if the resident does not wish to bring their own furniture.

Can residents enter and exit at will?

Yes, at Las Residencias we do not limit the movement of our guests. However, it is advisable to notify the administration.

Are the rooms furnished?

Our rooms are rented unfurnished, with the option of including furniture for an additional fee.

Do the rooms have a telephone and TV?

Yes, if the option of a furnished room is chosen.

Can you share a room?

Yes, in certain rooms whose dimensions are sufficient, and with the payment of an additional fee.

Can my assistant or nurse live with me?

Yes, under the conditions stipulated for sharing a room.

Can residents have visitors?

Yes, residents may be visited as many times as they like. Meals can be provided to visitors for a fee.

Can visitors spend the night?

Yes, subject to room availability and a fee per night.

What does the monthly payment include?

Accommodation, 3 meals a day, free use of the facilities (some spa services have an additional cost), recreational, artistic and mental activities, and optional philanthropic activities.

What activities do you offer?

Physical activities, such as yoga, pilates, and tai chi.
Artistic activities, such as painting, drawing, sculpture and crafts.
Mental relaxation activities, such as music concerts.
Cultural activities, such as language classes, conferences and workshops.
Activities for spiritual improvement.
Social aid and community work.
Activities with children.

Are sick or disabled people admitted?

We require new residents to be independent upon entering Las Residencias. We can meet residents’ physical needs that arise over time, such as help eating, going to the bathroom and walking, among other motor activities. This care may be provided by us or by the resident.

You will note that not all of our facilities are yet suitable for the disabled. These will be adapted over time to suit the changing needs of our guests.

What medical services do you offer residents?

Physiotherapeutic and geriatric assistance, as well as liaison with local doctors and hospitals.

What is the age limit for admittance?

There is no limit, as long as the requirement of being independent on arrival is met.

Do you have parking spaces?

Yes

Can we have social gatherings?

Yes, as long as the rules of Las Residencias are followed.

Are pets allowed?

Yes, with the prior approval of the administration (dogs or pets that generate noise or inconvenience to other residents are not allowed).

What if a resident’s physical capacities worsen, or they are no longer self-sufficient?

We can attend to physical needs that arise over time.

Do you care for people with conditions of mental impairment?

No. These require special care and must be attended to by a specialized care facility.

Do you have an alarm system in case there is an accident or emergency?

Absolutely. We require all our residents to purchase an iWatch on or before arrival. This has several security features, such as a panic button, an automatic alarm in case of a fall, and a cell phone right on the person’s wrist. It is also water resistant, so it can be worn at all times. We have found this to be the very best protection for our residents, any time of day or night.

Is there a cleaning service?

Yes, there is a daily basic cleaning service.

Is there laundry service?

Yes, there is a laundry service for a small fee.

How are staff at Las Residencias selected?

They must pass psychological capacity tests and demonstrate that they are capable of performing their duties professionally.

The manager of Las Residencias and the restaurant manager are both Elders. We believe this is of utmost importance so they will be able to better relate with the residents and help them to quickly feel at home.

Do you have medical personnel?

We have a geriatrician and a physical therapist who come to Las Residencias periodically to attend to the needs of our residents. We of course also have liaisons with local doctors and hospitals for routine and emergency medical needs.

Are staff investigated prior to hiring?

Yes. We take care through interviews, references and various filters that our staff is reliable, helpful and efficient.

How is the room paid for?

There is a monthly fee that varies depending on the size and location of each room. This includes all meals, snacks, activities, basic daily cleaning, scheduled transportation, electricity, water, and basic cable television.

Laundry services, some spa services and physiotherapy and geriatrics services have an additional fee.

Are we required to pay a substantial amount?

No. Only a one-time membership fee equal to two months is required, and each month in advance.

Are we required to sign a long-term contract?

No. The fee is paid month by month, and there is only a cancellation clause providing for a 60 day advance notice.